Account Manager - Web Development Projects (Remote Position - Full Time Position)

The Account Manager MUST HAVE DIGITAL AGENCY EXPERIENCE and will be responsible for managing multiple client accounts in a growing agency environment. Duties include:

• • Serving as the clients’ primary point of contact with E2M.
• • Overseeing the client’s account from a delivery perspective.
• • Providing strategic guidance to build relationships.
• • Being a liaison between client and technical project managers working out of E2M’s India office.
• • Flexible time management (must be willing to start early in the morning to cover overlay of different time zones)
• • Coordinating with internal resources to ensure all objectives are achieved on time and on budget.
• • Bringing creative solutions to operational challenges.

Account Manager must have:

• • 2-3+ years’ experience at a creative, digital or marketing agency.
• • Prior experience handling projects in WordPress, WooCommerce, Shopify, and BigCommerce.
• • Passion for great work, and the process + strategies to drive it.
• • Knowledge of web technologies and digital marketing (no coding experience is required).
• • Track record of managing successful web design and development projects.
• • Reverence of multitasking as an art form.
• • Clear, concise, direct communication style.
• • History of client growth and profitability.
• • Strength in building relationships across clients and internal teams.
• • Vested interest in growing an agency and contributing to its culture.
• • Experience in project management and collaboration software is a plus (Basecamp, ClickUp, etc.)

Essential Functions:

• • Guide client projects (both large and small) simultaneously and autonomously.
• • Take accountability and ownership of all client relationships (regardless of scale).
• • Coordinate with internal team members to ensure project requirements, scope, and deliverables are understood and deadlines are met on time with consistency and accuracy.
• • Regularly communicate with clients and provide best-in-class service to meet their needs.
• • Proactively identify, manage, communicate, and mitigate risks to timing, scope and budget.
• • Work with the sales team to create proposals, budgets, and timelines.
• • Guide and direct solutions for any project-related issues that arise.
• • Manage budgets and projects within our project management system (current software includes Basecamp and ClickUp).
• • Monitor and proactively report financials for each client to senior leadership on a regular basis.

The Perfect E2M Account Manager is:

• • Driven, collaborative, accountable, resilient.
• • Able to work independently.
• • A team player.
• • Excellent at written and verbal communication.
• • Extremely attentive to detail.

How to Apply:

Send email to [email protected] and include:

• • Resume
• • Compensation expectations